Introduction
At HostBet, we strive to ensure that you are completely satisfied with our services. If for any reason you are not satisfied, we offer a refund policy to provide peace of mind. This Refund Policy outlines the terms and conditions under which refunds may be granted.
Money-Back Guarantee
- 30-Day Money-Back Guarantee:
- We offer a 30-day money-back guarantee for all our hosting plans. If you are not satisfied with our services within the first 30 days of your purchase, you can request a full refund.
Eligible Services
- Hosting Services:
- Refunds are applicable to all hosting services, including shared hosting, WordPress hosting, VPS hosting, dedicated servers, and cloud hosting plans.
- Additional services, such as domain registration, SSL certificates, and other add-ons, are not eligible for refunds.
Refund Process
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Requesting a Refund:
- To request a refund, please contact our support team within the applicable refund period. You can reach us via email, phone, or through our support portal.
- Include your account information and the reason for your refund request in your communication.
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Refund Approval:
- Once we receive your refund request, our team will review it and notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and will be credited to the original payment method used during the purchase.
Conditions for Refund
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Account in Good Standing:
- Refunds will only be issued for accounts that are in good standing. Any accounts that are suspended or terminated due to violations of our terms and conditions will not be eligible for a refund.
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Service Usage:
- If you have used a significant portion of the service or resources, HostBet reserves the right to issue a partial refund based on the usage.
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Promotional Offers:
- Refunds for services purchased under promotional offers or discounts will be adjusted to reflect the promotional pricing.
Non-Refundable Services
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Domain Registrations:
- Domain registration fees are non-refundable as they are subject to third-party policies. Once a domain is registered, it cannot be canceled or refunded.
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SSL Certificates:
- SSL certificate fees are non-refundable after issuance. Once an SSL certificate is issued, it cannot be canceled or refunded.
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Additional Services:
- Any additional services, add-ons, or custom configurations that are not included in the standard hosting plans are non-refundable.
Changes to Refund Policy
HostBet reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of any changes constitutes your acceptance of the modified Refund Policy.
Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with a refund request, please contact us at:
- Email: [email protected]
We value your business and aim to provide the best hosting experience. Thank you for choosing HostBet.